Detalles del Título
Detalles del Título

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Título The conflict survival kit: tools for resolving conflict at workLibros / Impreso - Libros
Autor(es) Goodwin, Clifford R. (Autor)
Griffith, Dan (Autor)
Publicación Estados Unidos : Prentice Hall, 2007
Descripción Física xxiv, 325 p. : il. ; rústica
Idioma Inglés;
ISBN 9780131183032
Clasificación(es) 658.3145
Materia(s) Gestión de conflictos; Relaciones interindustriales; Relaciones interpersonales; Relaciones laborales; Psicología industrial; Conflicto (Psicología);
Nota(s) CONTENIDO: The Nature of Conflict -- THE THEORY AND CONTEXT FOR MANAGING CONFLICT IN THE WORKPLACE: -- Preventing Conflict -- Approaches to Conflict -- Working Towards Collaboration -- INTERPERSONAL COMMUNICATION SKILLS FOR RESOLVING CONFLICT: -- The Three Channels of Communication -- Listening to Resolve Conflict and Build Lasting Relationships -- The Communication Continua -- PREPARING TO RESOLVE CONFLICTS: -- Are you Capable? -- Opening the Doors to Conflict Resolution -- APPLICATION AND PRACTICE: -- The Building Blocks of Collaboration -- Integrative Negotiation: Negotiating as Partners -- Overcoming Barriers to Integrative Negotiation -- Mediating Conflicts Between Parties -- Decision Making Choices for the Manager -- Handling Conflicts Requiring Direct Confrontation -- Special Situations: ¿Opportunistic¿ Employees, Workplace Violence, and Terminations -- CONCLUSION: -- Achieving Effectiveness as a Conflict Manager.
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Disponibilidad
CodBarras Localización Estante Signatura Estado Categoría
0381725Biblioteca San Fernando - CaliColección General - Biblioteca San Fernando658.3145 G656cDisponibleGeneral